Support
How to reach us, and answers to the questions that come up most often.
Contact
Email [email protected]. Include the app and version (the version is under the app's name in the connection window), your macOS or iOS version, the database engine and its version, and what you expected to happen. There is no support account to create and no ticket portal.
Which servers are supported
MySQL 5.7 and 8.x and MariaDB, including the managed services that speak the MySQL protocol. PostgreSQL, Microsoft SQL Server and Azure SQL, Oracle Database, SQLite files, Redis, MongoDB and Cloudflare D1 are covered by the other apps in the family — Navidog speaks all of them in one app.
What the free version includes
Up to 2 saved connections and 3 open tabs per connection, with browsing, the SQL editor, row editing and query history. Pro removes both limits and adds CSV export for query results and table structures, the light theme and the accent colours. It is $5.99 a month, $39.99 a year or $79.99 once on the Mac, and $2.99 / $19.99 / $49.99 on iPhone and iPad. Pro applies across Mac, iPhone and iPad on the same Apple Account.
The connection fails and mentions a certificate
Most managed MySQL hosts require TLS, and some present a certificate that is not signed by a public authority. Turn on the connection's TLS option; if the host uses a private certificate authority, the connection will report that rather than silently downgrading. The app never falls back to an unencrypted connection without telling you.
Connecting through an SSH tunnel
Open the SSH Tunnel section of the connection form and fill in the bastion host, port and either a password or a private key. The app then opens the SSH session itself and forwards a local port to the database — the same thing "ssh -L" does, so the database host and port stay as they are on the far side of the tunnel, not as you would type them locally.
Restoring a purchase
Pro is tied to the Apple Account that bought it. On a new device, open the app's Pro screen and choose Restore Purchases. If a subscription has lapsed the app returns to the free tier and your saved connections are untouched — nothing is deleted. Purchases, refunds and subscription cancellations are handled by Apple, not by us: use reportaproblem.apple.com or Settings → your name → Subscriptions.
Privacy
Database traffic does not pass through our servers. There is no account to create, no analytics SDK and no crash reporter in any of the apps. Passwords are held in the system Keychain and saved connections never contain them in plain text. The full policy is at /privacy, and questions can go to [email protected].